How can we help?
iPhone and iPad subscriptions
Open Account in the app. Choose Restore Purchases to refresh an existing Apple subscription, or Manage Subscription to change or cancel it through Apple. Sign in with the Apple account linked to your purchase. Apple handles App Store payments and refund requests. Deleting your Clarity Campus account does not cancel an Apple subscription.
Web billing
Open your web account and choose Manage billing to update your payment method, view invoices, or cancel. If a completed checkout is still pending, choose Refresh subscription status. Web and App Store subscriptions currently provide access on their respective platforms.
Writing and AI requests
Your draft stays in the editor when a request fails. Try a shorter section and wait for any running request to finish. Percentage estimates are experimental and may vary; they cannot establish authorship. In the iPhone/iPad app, Check availability refreshes the service configuration.
Privacy and deletion
In the iPhone/iPad app, Account → Delete Account removes the native account and revokes Apple authorization. You can delete local drafts separately. On the web, use the account deletion page.
Contact support
Email william@gatorcomputers.net with a description of the issue. For billing issues, include your account email and invoice or Apple transaction reference. Do not send card numbers, passwords, API keys, or confidential essay content.